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We want you to love your purchase from Pretty Robin Boutique. However, if your on-line purchase is not as you hoped, we are pleased to offer you a full refund or exchange within 14 days of purchase date in its original condition and packaging. Labels should not be defaced, damaged or removed in anyway. 

How to return: 

• Email prettyrobinboutique@yahoo.com prior to returning your item(s).
• State Name, Order Number and Reason for Return.
• You will receive an email confirming the return.
• Post the items back to the following address:

• Upon receipt of the item(s), we will refund the order value, less the original shipping, to the original card used.
• Alternatively, we can offer you credit to be used instore within 4 weeks. Please mention this when emailing for the returns number.

Please note:

• Items must be unworn and in a good and resalable condition.
• No returns without an email confirmation will be accepted.
• Pretty Robin Boutique cannot accept liability for any goods lost or damaged in the post therefore we recommend all returns are sent via recorded delivery with a tracking number. You are responsible for your own postage costs to return items.
• Returns out of the stated time frame will only be accepted at Pretty Robin's discretion.
• Credit and Debit card refunds may take up to 10 working days for your bank to complete. The processing time of refunds may vary by bank and is not the responsibility of Pretty Robin. 
• Due to hygiene reasons, earrings cannot be returned. 
• Other accessories (scarves, sunglasses, jewellery, candles, bags and purses) cannot be returned.
• There is no return or exchange on sale items.
• Deposits are non-refundable. 

Returns to Store: 

• Online purchases can be returned in store but the returns process will be the same for orders returned via post. An exchange or credit can also be made.
• Purchases made in store that are not suitable can be exchanged or a credit note given within 7 days of purchase. No refunds will be given.